1. General Information

These Terms & Conditions apply to all purchases made through Alexandra Ruth Bergman Photography (“we”, “us”, “our”). By placing an order on our website, you agree to these Terms & Conditions.

Company details:
Alexandra Ruth Bergman Photography
Org. nr 9208137524
Bodekullsgatan 23C, 21440 Malmö
info@alexandrabergman.com

2. Products & Production

All products sold by Alexandra Ruth Bergman Photography are produced on demand and printed specifically for each customer order through our production partner Gelato. Product images and mockups are for illustrative purposes only. Minor variations in color, scale, or placement may occur due to production methods and screen settings.

3. Prices & Payment

All prices are listed in SEK and include applicable VAT in accordance with EU regulations, unless otherwise stated. We reserve the right to change prices at any time. The price charged will be the price displayed at checkout at the time the order is placed. Payment must be completed before an order is processed. Secure third-party payment providers are used.

4. Order Process & Binding Agreement

A binding purchase agreement is formed once you complete checkout and receive an order confirmation by email. As all products are made to order and production typically begins immediately, orders cannot be cancelled or modified once placed.We reserve the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, or technical errors.

5. Right of Withdrawal

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the Swedish Distance Contracts Act (2005:59), the right of withdrawal does not apply to:

• goods that are made to the consumer’s specifications or clearly personalized.

As all products sold by Alexandra Ruth Bergman Photography are printed on demand, they qualify as custom-made goods. Therefore, we do not accept cancellations, returns, or exchanges due to:

• change of mind

• ordering the wrong size, color, or design

• incorrect delivery details provided by the customer

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This does not affect your statutory rights in case of defective or incorrect goods.

6. Defective, Damaged, or Incorrect Goods

You have the right to file a complaint for goods that are defective, damaged, or incorrect in accordance with the Swedish Consumer Sales Act (2022:260).

Please contact us within 14 days of receiving the product and provide:

• your order number

• a description of the issue

• clear photographic evidence

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If the complaint is approved, we will, at our discretion, provide:

• a replacement at no additional cost, or

• a refund, if replacement is not possible.

7. Delivery

Delivery times are estimates and may vary depending on destination, production time, and carrier conditions. The risk of loss or damage passes to the customer upon confirmed delivery, in accordance with applicable EU and Swedish consumer protection laws. We are not responsible for delays caused by carriers, customs, or circumstances beyond our reasonable control. This does not limit or exclude the customer’s statutory rights.

8. Lost Shipments

If a shipment is confirmed as lost in transit, we will provide a replacement or issue a refund at no additional cost.

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9. Limitation of Liability

To the extent permitted by applicable law, Alexandra Ruth Bergman Photography shall not be liable for indirect or consequential damages, delays beyond our reasonable control, or minor variations in product appearance resulting from the production process. Nothing in these Terms limits or excludes mandatory consumer rights under EU or Swedish law.

10. Intellectual Property

All content on this website, including designs, text, images, logos, and graphics, is the intellectual property of Alexandra Ruth Bergman Photography or its licensors and may not be used, reproduced, or distributed without prior written consent.

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11. Personal Data & Privacy

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR).
Please refer to our Privacy Policy for detailed information on how personal data is collected, processed, and stored.

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12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by Swedish law. In the event of a dispute, consumers may contact:

• the Swedish National Board for Consumer Disputes (ARN), or

• the EU Online Dispute Resolution (ODR) platform.

Consumers also retain the right to bring claims before a competent court.

13. Amendments

We reserve the right to update these Terms & Conditions at any time. The version published on the website at the time of purchase shall apply to the order.